Frequently Asked Questions

To keep costs down and to ensure the security of your information, all orders are taken by phone and followed up with an email. We respect your privacy! Back to top of page.

What types of payment do you accept?

We accept Visa, MasterCard, Discover, Bank Transfer, Cashiers and Personal Checks. If paying by Cashiers or Personal Check the check must be sent to us and clear the bank before your order will be processed, this will delay shipping! We do charge a 3 percent fee for credit card processing. Back to top of page.

What if I have questions before I order?

Call us at 715-825-3710 Monday thru Friday CMT or email us at rapidrep@hotmail.com. Back to top of page.

Do you accept returns?

Sorry, but we do not accept returns. This keeps our overhead down, which in turn keeps your final cost down. Please be sure that you order what you want. Back to top of page.

There was damage to my trike when I got it. What should I do?

When your new trike is delivered by the trucking company, it is your responsiblity to check it over and make sure there isn't any shipping damage. The driver must wait while you do this. 99% of the drivers we have dealt with are understanding and will have no problem what-so-ever in waiting and some may even help. PLEASE DO NOT SIGN for the delivery until you inspect it for damage, there is no recourse after the driver leaves, and if there is damage MAKE SURE that the driver writes it down on the paperwork and signs it. If possible, either you or have the driver call the shipping company and inform them there is damage. You are responsible for filing the claim with the shipping company. Most shipping companies will help you out and let you know what is required of you to file a claim. We will be happy to assist and answer your questions, but the claim is your responsiblity. Back to top of page.

Do I have to have an authorized dealer assemble and do the PDI on my new trike?

No. Other retailers caution that the PDI must be done by an authorized party for the waranty to be in effect, we do not do that and it has no effect on your warranty if you choose to do it yourself. The only word of caution here is that regardless of who does your final assembly and PDI, should you break something during that process it will not be covered by warranty. All claims are decided by Ice Bear, whether they will cover it or not. We at Rapid Repair have yet to have a problem with any warranty claim, in fact we have had some items warrantied that are excluded. Back to top of page.

What if I need parts?

You can either call us or email us for your parts needs. We will do all we can to get you the parts you need. Some parts may not be available but will be ordered and shipped to you as soon as possible. Back to top of page.

What about after-the-sale service?

Customer service is our main priority. We strive to give you the best service in the industry. If at anytime you have questions or need advice, please feel free to contact us by phone (715-825-3710)or email (rapidrep@hotmail.com). Back to top of page.

My new trike won't run. What do I do now?

Hopefully when you first unpacked and assembled your new trike you did a complete PDI (Post Delivery Inspection). If not we suggest you do so before contacting us. A great PDI, written by our good friend "Big Guy" from FX Motorsports is available here. This a scooter PDI but the information applies to trikes as well. You can also check at these two great scooter forums PowerScooters.org or Scoot Dawg Scooter Forum . You do not need to join these great site to find infromation, however you will to post any questions or comments. If your new machine will still not run, please contact us by phone (715-825-3710) or email (rapidrep@hotmail.com), please be prepared to tell us what you have done to correct the problem. Back to top of page.

Do you accept COD orders?

Sorry, we do not accept COD orders

How do you arrive at your pricing?

We strive to charge you a competitive price that is below the Manufacturers Suggested Retail Price but still allow us to afford to give you great service and selection. We offer more than just a competitive price: great service, friendly and knowledgeable staff, large trike inventory through our California Distributor, and as many product images as we can find or make, fast Web site navigation, to name a few. We have all had the experience of purchasing items we thought were the lowest prices, only to find out why the prices were so low. Non-existant or incorrect product description, the sales and support staff did not have any knowledge of their own product, cannot talk to a real person, just answering machines with an empty promise to get "right back" to you, no response to emails, items not in stock and they would try and sell you something more expensive or something you didn't want, non-existant post sale service or technical support, call with a warranty claim only to find out the company went out of business, phone support staff that read off a computer screen with "canned" answers, and the list goes on. We work very hard to not let this kind of stuff happen here. Back to top of page.

How are my shipping rates calculated?

There is no additional charge for lift-gate shipping to the lower 48 states. Back to top of page.

Do you ship internationally?

We only ship to the United States at this time. Back to top of page.

Do you charge sales tax?

Orders out of the State of Wisconsin are tax-exempt. No shipping is available to Wisconsin residents due to DMV policies regarding in State sales. Wisconsin residents please visit out showroom at 96 East Main, Milltown, Wisconsin 54858 for purchases and ordering. Back to top of page.

If I order today, when will my order be shipped?

Trikes are shipped out in 1-3 business days. During high sale times in the summer there may be a slight delay. Delivery from shipping date is anywhere from 1-7 business days depending on your location. Back to top of page.

Where are you located? Can I pick up my trike there?

Our showroom is at 96 E Main Street in Milltown, Wisconsin and we have a stock of scooters and trikes we sell there. Our on line trike orders are shipped out of our distributor's warehouse in California. Our on line parts are shipped out of our Florida warehouse. Back to top of page.

Will you notify me if my trike is out of stock or the color I want?

We work very hard to ensure that what is on our site is available, however there may be occasions where we are out of an item. In most cases we check stock to see if what you want is in inventory. If there are problems, we will notify you from the information you provide as to the status and possible changes to your order. Back to top of page.

How will I know when my order ships?

As soon as possible after your order ships you will receive a shipping confirmation email or in the case youhave not given us an email address we will give you a phone call. Back to top of page.

No one is at my house during the day. Can you just leave my trike in my driveway?