Warranty Information

 

 

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This is the warranty we use for your Ice Bear Trike, which is distributed and warranted by Pacific Rim Int’l West Inc., dba Ice Bear.
All requests for warranty issues must be requested from Martin&Martin, dba Rapid Repair and NOT directly from Ice Bear.
Ice Bear is a Wholesale Distributor and does not deal directly with Retail Customers.
Rapid Repair is an authorized Dealer of Ice Bear Products.
Approval and Denial of warranty claims is at the sole discretion of Ice Bear.
Rapid Repair follows these guidlines written by Ice Bear.

Warranty Agreement

This warranty agreement is between Pacific Rim Int’l West Inc. ,dba Icebear (hereafter referred to as Icebear) and its wholesale clients (hereafter referred to as Dealer). There are no warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose, other than those stated in this agreement. Dealer agrees to enter into this agreement by purchasing from Icebear. This warranty is offered by Icebear to its Dealers and is not transferrable to any other dealerships or retail consumers.

Warranty period 

 This warranty starts on the date that the unit is delivered at Dealer’s location.

Trike products: 

Parts are covered under this warranty to be free from manufacturer defects for 6 months & engine is covered to be free from manufacturer defect for 1 year or 1500 miles, whichever comes first. 

Non-trike products:

 Parts are covered under this warranty to be free from manufacturer defects for 60 days on & engine is covered to be free from manufacturer defect for 6 months.

*Please refer to Warranty Coverage & Limitations for details*

Warranty Coverage

 I.  Parts  

Engines: All internal lubricated parts, i.e. pistons, piston rings, piston pins, connecting rods, rod bearings, camshaft, camshaft bearings, timing chain, crankshaft, crankshaft main bearings, oil pump, water pump, valves, valve springs, valve guides, valve seats, valve lifters and valve push rods are covered. The engine head and cylinder is covered only if damage is caused solely by the mechanical failure of one or more internal lubricated components listed above.  Broken gears due to damage from outside impact are not covered under the warranty.

 Engine case: The Engine case is covered only if the damage is caused solely by the mechanical failure of one or more of the internal lubricated components listed above. 

Drive system: All internal lubricated parts contained within the drive axle housing case, i.e. differential, differential gears, drive shaft, drive axles, CV joints, axle bearings, reverse gears and output shafts are covered.  The drive axle housing as well as the reverse gearbox housing is covered only if damage is caused solely by the mechanical failure of one or more or the internal lubricated components contained in the drive axle housing. Any bent, broken or damaged parts in the drive system caused by outside impact, is not covered under this warranty.

Fuel system: For carbureted vehicles, carburetor, vacuum fuel pump, intake manifold, fuel tank and fuel petcock are covered under this warranty.  For fuel injected vehicles, fuel injectors, fuel pump, fuel rail and fuel pressure regulator are covered under this warranty.  

Electrical system: Stator, stator pickup, magneto, voltage regulator/rectifier, CDI, starter relay/starter solenoid, starter motor, coil, distributor assembly and injector relay are covered under this warranty.

Cooling system: Radiator, radiator cap, thermostat, thermostat housing, temperature indicator switch, cooling fan motors, water pump and water pump housing are covered under this warranty.

Brake system: Calipers, drum housings, drum brake linkage, reservoirs, rotors, and lines are covered under this warranty.

Chassis : Frame, swing arms, A-arms, steering controls are covered under this warranty.  Any bent, broken, damaged parts due to outside impact are not covered under this warranty.

Transmission: All internal lubricated parts contained within the transmission case,i.e. flywheel, hydraulic shift linkage, kick start spindle, kick start secondary gear and transmission gears, are covered under this warranty. The transmission case itself is covered only if the damage is solely caused by the mechanical failure of one or more of the internal lubricated components contained within the transmission case.

 II.  Limitations

Parts not covered under this warranty:  Tires, rims, body panels, fuses, forks, shocks, gaskets, light bulbs, seats, CV Boots, oil filter, air filter, fuel filter, filters, clutch wear parts, cables, drive belt, chain, spark plug, brake linings and/or pads, batteries, sprockets, external springs, clips, nuts, bolts and fasteners, any part(s) made from rubber. Chrome parts are covered for 10 days.


Exception:

If the above parts are received damaged due to poor packaging or bad workmanship by the manufacturer, Dealer will need to report to Icebear of such damage within 5 days of receipt of units, with vin number and pictures showing the vehicle in the crate or under assembly. Such parts will be covered under warranty only when the above documents are provided within above-mentioned time frame.If the above parts are received damaged due to shipping and handling during transit, Dealer will need to follow instruction under Shipping Damages to have such parts covered under warranty.

 Warranty is voided if damage is caused under the following circumstances: 

o Jumping 

o Stunt ridding

o Modification of any kind 

o Racing 

o Riding at constant wide open throttle 

o Accident 

o Product is used in a manner that it is not designed for 

o Inexperienced rider abuse 

o Improper adjustment/operation of the clutch, i.e. dragging, causing premature burning of the friction plates 

o Improper adjustment/operation of brakes 

o Improper gear engagement, i.e. changing gears without stopping completely 

o Improper maintenance including but not limited to lack of routine maintenance, improper initial setup, use of aftermarket parts for repair, use of incorrect lubricants.

This warranty does not cover freight to send out replacement or repaired parts, labor incurred upon Dealers, or any incidental or consequential loss and damages, other than the sums specified in this agreement, arising from injury, loss of time, rental vehicles, towing cost, profits, or income as a result of failure of any component of any parts.

 III.  Shipping Damages

If the freight is handled by Icebear’s trucking service, Dealers need to follow the steps specified below to ensure the damaged parts are covered under this warranty:

1. Document all damages on delivery documents while the driver is present

2. Make a copy of the delivery documents with description of damage 

3. Take pictures of the damaged products 

4. Submit the above delivery documents, pictures, vin number of the damaged products and replacement parts list to Icebear within 5 days of receipt of products 

5. Your warranty claim will be declined if the above documents are not provided within the time frame.

Upon receiving the above documents, Icebear is responsible for filing for the shipping damage claim and sending out the replacement parts free of charge.If the freight is handled by Dealer’s trucking service, Dealer is responsible for filing for the shipping damage claim and cost of replacement parts and freight.

Procedure to File a Warranty Claim  

I. Parts Warranty claim 

1. Complete the warranty form provided by Icebear 

2.  Icebear is not responsible for delay or mistake on the order if the warranty form is incomplete. Incomplete warranty form may also result in decline of such claim.  

3. Submit the warranty form with pictures and other supporting materials through email, mail or fax 

4. All defective parts must be returned if asked for at the cost of the Dealer. 

5. Icebear reserves the right to decline a warranty claim if defective parts are not returned. 

II. Return Engine/Bike for Repair

Icebear accepts return of engine or bike if  

1. The engine/bike is covered under warranty period 2. The engine/bike is beyond repair.

Procedure to make the return:

1.  Fill out the return form provided by Icebear 

2.  Obtain a RMA number 

3. Ship back the defective part/bike with RMA number on the outside of the box 

4. Returns without RMA number will be rejected by warehouse   

5.Dealer is responsible for freight to return the engine/bike.  If the engine/bike are determined to be beyond repair, Icebear is responsible for parts, labor and freight to send out replacement engine/bike. If the engine/bike are determined to be repairable, the Dealer is responsible for parts, labor and freight to send back replacement or repaired engine/bike. 

6. Dealer will be responsible for any shipping damages incurred during transit.  

Shipping Policy 

1. All warranty orders are shipped on a prepaid basis. 

2. Warranty orders that have been approved and processed will be held for 5 business days after notifying the Dealers in writing. Parts will be released into general inventory if Icebear does not get response from Dealer after 5 business days. 

3. Icebear can only take warranty claims from the purchasing Dealer and cannot take warranty claims from a third party i.e. the retail customers. 

4. Icebear is not responsible for shipping delays as it is at will of the shipping company or unpredictable circumstances.   

5.  Icebear is not responsible for shipping damages that occurs during transit. 

6. Dealer is responsible for any extra shipping cost that occurs after the part has been shipped. This cost includes, but is not limited; to change of address cost, change of zoning cost, reweight cost. 

7. Warranty orders can be canceled before they are shipped.  Once a warranty order is shipped, all payment related to such order is non-refundable.

Additional Warranty Policy for Drop Shippers:

Drop-shipping Dealers will be required to submit the receipt for PDI and initial assembly from a professional mechanic shop with each warranty claim. 

Units which are drop shipped directly to the end user in crate without PDI and assembly by a certified/professional mechanics will have a shorter warranty period as follow: 

 Trike products:   

Parts covered under this circumstance to be free from manufacturer defects for 60 days on parts & engine is covered for 3 months or 500 miles, whichever comes first   

Non-trike products: 

Parts are covered under this warranty to be free from manufacturer defects for 30 days & engine is covered for 1 month. Drop-shipping dealers have the option to pay a fee to Icebear to have PDI and assembly done before the unit is shipped out to the end user. Units in which Icebear performs PDI and assembly will be covered under regular warranty policy.

 

 

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